ABOUT US
OC-AUTO SERVICE
Our Commitment to Quality
A commitment to quality in auto care is essential for ensuring the safety, performance, and satisfaction of customers. Whether you operate an auto repair shop, dealership service center, or any automotive service business, here are some key principles and practices that demonstrate your dedication to quality:
1. Skilled and Certified Technicians: We employ skilled and certified technicians with a wide variety of expertise and certifications. We ensure they receive ongoing training and use high tech tools to stay updated with the latest industry advancements.
2. Quality Parts and Materials: We use high-quality, genuine, or OEM (Original Equipment Manufacturer) parts and supplies for repairs and maintenance, which helps maintain optimal performance of your vehicle throughout its lifecycle.
3. Thorough Inspections: Conduct comprehensive vehicle inspections to identify existing issues and potential problems. We provide a thorough explanation of our findings and recommended courses of action for the next several periods.
4. Timely Service: We strive to complete diagnostic services and repairs in a timely manner, meeting or exceeding customer expectation. We strive to exceed industry norms by providing quick and accurate timelines for repairs.
5. Quality Control Checks: Vehicles are inspected after repairs and before being returned to our customers to ensure quality repairs and safe operation.
6. Customer Education: When interested, we educate our customers about their vehicles, including recommended maintenance and operational direction. It is important to us that our customers make informed decisions about the future of their vehicle and its continued operation.
7. Follow Industry Standards and Regulations: We adhere to industry best practices and regulations, including environmental and safety standards.
8. Clean and Organized Facility: We take pride in our facilities, we maintain a clean and organized work environment.
9. Customer Feedback and Satisfaction: Encourage customer feedback and reviews. Address customer concerns promptly and use feedback to continuously improve your services.
10.Warranty and Guarantee: For most repairs, we warranty our parts and labor for 2 years or 24,000 miles.
11. Environmental Responsibility: We use environmentally friendly practice to ensure as little landfill waste is created as possible. We recycle oils and fluids in adherence to CAL EPA and local standards.
12. Safety Protocols: Our first priority is for the safety of our customers and team members. We will work safely or not at all.